Privacy Policy

At Chazna, operated by HUGSYWUGSY LTD (“Company”, “we”, “our”, or “us”), we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.chazna.com (the “Site”) and when you purchase our products.

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, phone number, billing address, shipping address, and payment details.

  • Account Information: if you create an account, we collect login credentials and related information.

  • Order Information: details about the products you purchase, including transaction history.

  • Technical Information: IP address, browser type, operating system, device details, and browsing activity on our Site.

  • Cookies & Tracking Data: to improve website performance, user experience, and marketing.

2. How We Use Your Information

We use the collected data to:

  • Process and deliver your orders.

  • Communicate with you regarding your purchases, account, or inquiries.

  • Improve and personalize your shopping experience.

  • Send promotional offers, newsletters, and marketing materials (if you opt-in).

  • Detect and prevent fraud, unauthorized transactions, and security issues.

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: such as payment processors, shipping carriers, and IT support partners.

  • Legal Authorities: if required by law, court order, or government request.

  • Business Transfers: in case of merger, acquisition, or sale of company assets.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and shopping cart.

  • Analyze website traffic and performance.

  • Provide personalized advertising.

You can disable cookies in your browser settings, but some features of our Site may not function properly without them.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Request a copy of the personal data we hold about you.

  • Object to or restrict certain data processing.

  • Withdraw consent to receive marketing communications at any time.

To exercise these rights, please contact us at support@chazna.com.

7. Security

We take appropriate security measures (encryption, secure servers, limited access) to protect your personal data from unauthorized access, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be 100% secure.

8. International Data Transfers

As we serve customers worldwide, your data may be transferred and processed outside of your home country. By using our Site, you consent to such transfers, provided adequate safeguards are in place.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: support@chazna.com
📍 Address: HUGSYWUGSY LTD, SUITE 9001, 5 BRAYFORD SQUARE, LONDON, UNITED KINGDOM, E1 0SG

 

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