Shipping Policy

At Chazna, operated by HUGSYWUGSY LTD, we strive to provide fast and reliable shipping for all orders. This Shipping Policy outlines our delivery options, costs, and timelines.

1. Processing Time

  • All orders are processed within 2–5 business days (excluding weekends and public holidays).

  • Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping Destinations

We currently ship to most countries worldwide, including:

  • United Kingdom

  • European Union countries

  • International destinations (subject to carrier availability)

3. Shipping Methods & Costs

  • Shipping costs are calculated at checkout and displayed in Euro (€).

  • Delivery fees vary depending on your location, selected shipping method, and order weight.

  • Free shipping promotions, when available, will be clearly displayed on the Site.

4. Estimated Delivery Times

  • United Kingdom: 2–5 business days

  • European Union: 2–5 business days

  • International: 2–5 business days (depending on customs and carrier availability)

Please note: Delivery times are estimates and not guaranteed. Delays may occur due to customs inspections, local postal services, or unforeseen events.

5. Customs, Duties & Taxes

  • For orders shipped outside the UK, customers are responsible for any applicable customs duties, VAT, or import taxes.

  • HUGSYWUGSY LTD is not responsible for delays caused by customs procedures.

6. Tracking Your Order

  • Once shipped, you will receive a tracking link via email.

  • You can also log into your chazna.com account to check the status of your order.

7. Lost or Delayed Packages

  • If your package is significantly delayed or lost, please contact us at support@chazna.com.

  • We will investigate with the carrier and keep you updated.

  • Please allow sufficient time (especially for international orders) before reporting a package as lost.

8. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details at checkout.

  • HUGSYWUGSY LTD is not liable for packages lost or delayed due to incorrect or incomplete addresses.

9. Contact Us

If you have any questions about shipping or delivery, please contact our support team:

📧 Email: support@chazna.com
📍 Address: HUGSYWUGSY LTD, SUITE 9001, 5 BRAYFORD SQUARE, LONDON, UNITED KINGDOM, E1 0SG

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